Terms and Conditions
1. Scope and Definitions
ELORIA GmbH (hereinafter: “ELORIA”), Chausseestr. 52, 10115 Berlin, offers services and products under the name “ELORIA – Erlebnisfabrik” to interested persons (hereinafter: “Customer”) in the areas of leisure experiences, live escape games, adventure games, and outdoor rallies. The following General Terms and Conditions conclusively and exclusively govern the formation of the contract as well as its execution.
2. Subject of the Contract
2.1 The subject of the contract is the execution of the offered leisure events. “ELORIA – Erlebnisfabrik” provides leisure activities for groups ranging from 2 to 500 people in the areas of leisure experiences, live escape games, adventure games, and outdoor rallies. The minimum age for booking customers is 18 years. The participant group may include younger participants. Minors must be accompanied to the venue by an adult on the day of the event. The assumption of supervisory responsibility is excluded. The goal of the leisure activities is to create shared emotional experiences in a team. The leisure experiences have a specified duration, which will be communicated at the time of booking. For leisure experiences, live escape games, and adventure games, the event location is a specially designated room or rooms that can be booked by a group. For outdoor rallies, the event location is a designated route in a public area, which the group explores independently. No prior knowledge or special physical attributes (e.g., size or strength) are required to solve the puzzles—only wit and skill. Assistance is provided by game masters as needed.
2.2 The leisure event starts punctually at the start time and location indicated in the booking confirmation. ELORIA recommends arriving at the venue 15 minutes before the event begins. In case of late arrival, the agreed service cannot be provided, and the event cannot take place. There is no entitlement to a refund of the fee.
3. Formation of the Contract
Booking for the game can be made via the website, by phone, or by email.
3.1 On the ELORIA – Erlebnisfabrik website (www.eloria.de), leisure experiences, live escape games, adventure games, and outdoor rallies, as well as gift vouchers for these activities and the entire range of services/products, are available for booking. The presentation and promotion of the various leisure activities do not constitute a binding offer to conclude a contract. The customer can select from the available events. Available dates are displayed in the calendar view. By clicking the “book” button, the customer makes a binding registration for the selected game at the desired time. For event booking, ELORIA first requests data such as the customer’s name, email address, telephone number, and, if necessary, billing address. By clicking the “place a binding order” button, the customer submits a binding offer to conclude a contract. Before submitting the booking, the customer can review and modify their entries at any time. The customer can print and save the terms and conditions (AGB) using their browser. After submitting the order, ELORIA sends the customer a booking confirmation by email. The contract is concluded with this booking confirmation. The customer must check the booking confirmation immediately and notify ELORIA of any errors.
In the case of a voucher order, the voucher code will be provided in the booking confirmation email. This entitles the customer or the person to whom the customer transfers the voucher to use the voucher value when booking and paying at the venue for the entire range of products and services offered.
Input errors can be corrected using the usual keyboard, mouse, and browser functions (e.g., “back” button). They can also be corrected by canceling the order process, closing the browser window, and repeating the process.
3.2 For telephone bookings, the customer can also choose from the offered events. The customer must provide the required information by phone. The customer can print and save the AGB using their browser. After the phone booking, ELORIA will send the customer a booking confirmation by email, listing the customer’s booking and personal details. The contract is concluded with this booking confirmation. The customer must check the booking confirmation immediately and notify ELORIA of any errors.
3.3 For bookings via email, the customer selects from the available events. The required information must be provided via email. The customer can print and save the AGB using their browser. After the booking, ELORIA will send the customer a booking confirmation by email, listing the customer’s booking and personal details. The contract is concluded with this booking confirmation. The customer must check the booking confirmation immediately and notify ELORIA of any errors.
3.4 In case of contract formation, the contract is concluded with: ELORIA GmbH, Chausseestr. 52, 10115 Berlin.
4. Cancellation, Non-attendance, Booking Changes, Refunds
4.1 Rebooking or cancellation of a booking is only possible free of charge by purchasing the additional FlexOption up to 48 hours before the booked event. Payments already made will be refunded exclusively in the form of vouchers. If the cancellation is made within 48 hours of the event, the full invoice amount is due.
4.2 If a booked leisure event is not attended, the full invoice amount is immediately due.
4.3 Increasing the number of participants for a booking is possible at any time—subject to availability—at no additional cost. The booking change is only legally binding once a new booking confirmation is issued.
5. Fees and Payment Terms
The fees are based on the size of the group and the time of booking. The amount is displayed during the ordering process and includes the applicable VAT. The amount is due upon booking confirmation.
Payment can be made online via PayPal, credit card, instant transfer, GiroPay, or on-site by cash or EC/credit card at the start of the event.
6. Vouchers
Vouchers for leisure events can be purchased via the website or directly on-site. Vouchers are generally value vouchers and can be used for any bookable leisure event or purchases from the entire range of services/products at our locations. Vouchers specifying a particular service or weekday are only valid for that specific service or weekday. The voucher value includes the applicable VAT. Vouchers can only be used for payment of a service. There is no entitlement to a cash payout of the voucher value from ELORIA. Vouchers issued by ELORIA expire three years after the end of the calendar year in which they were purchased.
7. Liability
Except for the following exceptions, the liability of ELORIA GmbH for breaches of contractual obligations and torts is limited to intent or gross negligence.
ELORIA is fully liable for minor negligence in cases of injury to life, body, or health, or in cases of breach of essential contractual obligations. If ELORIA is in default due to minor negligence, if performance becomes impossible, or if ELORIA breaches an essential contractual obligation, liability for property and financial damages resulting from this is limited to the foreseeable damage typical for the contract. An essential contractual obligation is one whose fulfillment is necessary for the proper execution of the contract and on whose compliance the customer regularly relies.
8. Applicable Law and Jurisdiction
The laws of the Federal Republic of Germany apply exclusively.
If the customer is a merchant and has their registered office in Germany at the time of booking, the exclusive place of jurisdiction is the registered office of ELORIA GmbH in Berlin.
9. Group Offers
For attractions (from 10 attendees and up, for Escape Rooms 6 attendees and up), cancellation up to 2 weeks before the event is eligible for a 100% refund, up to 7 days before for a 25% refund, up to 2 days before for a 10% refund, and less than 48 hours before, no refund is provided.